Managed Services That Keep Platforms Stable - and Evolving
Post go-live success requires consistent support, enhancements, and release readiness. Bladefin provides ongoing services to maintain performance, user adoption, and continuous improvement for CRM, ERP, and cloud platforms.
24/7 Monitoring • SLA-Driven Support • Continuous Optimization
End-to-end support for CRM, ERP, and cloud platforms with defined SLAs, priority-based ticketing, and rapid issue resolution.
✔ L1, L2 & L3 Support
✔ Incident & Problem Management
✔ SLA-Based Response Times
✔ Root Cause Analysis
We continuously improve your platform with structured enhancement cycles aligned to business priorities.
✔ Feature Enhancements
✔ Workflow Improvements
✔ Release Planning
✔ Backlog Management
Proactive monitoring to maintain system health, speed, and scalability.
✔ Performance Tuning
✔ Usage Monitoring
✔ Security Reviews
✔ System Health Checks
Comprehensive Azure and cloud governance to ensure cost control and secure operations.
✔ Azure Cost Optimization
✔ Environment Management
✔ Backup & Disaster Recovery
✔ Security & Compliance
We help maximize ROI through user enablement and training.
✔ End-User Helpdesk
✔ Training Sessions
✔ Knowledge Base Creation
✔ Adoption Analytics
Stay ahead with structured upgrade and release cycles.
✔ Version Upgrades
✔ Patch Management
✔ Regression Testing
✔ Release Readiness
Boost Productivity with These Game-Changing Features
We prevent issues before they impact operations through continuous monitoring and governance.
Structured SLAs, escalation frameworks, and defined communication protocols ensure accountability.
Certified experts across Microsoft Dynamics 365, Salesforce, Azure, SAP, Oracle, and modern ERP systems.
Dedicated senior-level engineers assigned to your account for continuity and faster resolution.
Choose from fixed monthly retainers, capacity-based models, or hybrid managed services.
A single point of contact ensuring alignment, reporting, and continuous improvement planning.
Benefits of Partnering with Bladefin Managed Services
We go beyond reactive support — we deliver structured, proactive, and scalable platform management.
Frequently Asked Questions
Our FAQ section covers everything you need to know, from setup and functionality to customization and support.
1. What platforms do you support?
We support Microsoft Dynamics 365 (CE, F&O, Business Central), Salesforce, Azure, SAP, Oracle, Odoo, and integrated enterprise ecosystems.
2. Do you offer 24/7 support?
Yes. We provide tiered support models including 24/7 coverage based on SLA requirements.
3. Can you take over from another vendor?
Absolutely. We conduct structured knowledge transfer and transition planning to ensure seamless takeover.
4. How are SLAs defined?
SLAs are customized based on priority levels, response times, resolution targets, and business impact.
5. Do you provide enhancement-only support?
Yes. We offer enhancement-focused retainers for organizations that require structured improvement cycles without full managed services.
